Digital Water Meter Review

The citywide audits were completed March 2020 and accounts have been updated.

Want to know if your account has been reviewed? Check the status of your utility account on the customer web portal below. All that is needed is your street address and utility account number, which can be found on your monthly utility bill. Please visit the Customer Web Portal to check the status of your utility account.

The City of Corinth reported inconsistencies with the system that transmits water consumption to the billing software. This has caused incorrect water bills for some residential and commercial accounts.

In order to ensure the integrity of the system, staff will be conducting a system wide audit of every residential and commercial account over the next few months.


System processes:

The meter review team has identified and mapped the processes necessary for a successful meter, register and transponder update. Procedures for testing unresponsive transponders has been established and will be used when inspecting or troubleshooting billing data transmissions.

Additionally, an expanding understanding of the systems and the data infrastructure is allowing staff to effectively target issues and make necessary corrections. Information needs between the departments and systems is being established and is resulting in increased efficiency and confidence in the systems and processes.



The City of Corinth reported inconsistencies with the system that transmits water consumption to the billing software. This has caused incorrect water bills for some residential and commercial accounts.

In order to ensure the integrity of the system, staff will be conducting a system wide audit of every residential and commercial account over the next few months.


System processes:

The meter review team has identified and mapped the processes necessary for a successful meter, register and transponder update. Procedures for testing unresponsive transponders has been established and will be used when inspecting or troubleshooting billing data transmissions.

Additionally, an expanding understanding of the systems and the data infrastructure is allowing staff to effectively target issues and make necessary corrections. Information needs between the departments and systems is being established and is resulting in increased efficiency and confidence in the systems and processes.



The citywide audits were completed March 2020 and accounts have been updated.

Want to know if your account has been reviewed? Check the status of your utility account on the customer web portal below. All that is needed is your street address and utility account number, which can be found on your monthly utility bill. Please visit the Customer Web Portal to check the status of your utility account.

  • Water Meter Audits Completed

    The citywide audits have been completed and accounts have been updated.

    Want to know if your account has been reviewed? Check the status of your utility account on the customer web portal below. All that is needed is your street address and utility account number, which can be found on your monthly utility bill. Please visit the Customer Web Portal to check the status of your utility account.

    Residents can also submit a Utility Inquiry if they questions on the audit results for their specific property.


  • Thursday, February 5 System Review Update

    The following accounts have been reviewed and adjustments, if applicable, have been posted to individual accounts.

    • Residents that submitted an on-line inquiry or contacted Utility Billing prior to January 15th.
    • Accounts that have been identified to meet the consumption review criteria
    Staff is currently reviewing 894 accounts that have been identified as having had equipment issues. This review will be completed by February 20th.

    Want to know if your account is included in the group currently being reviewed? Visit the Customer Web Portal(External link). All you need is your utility account number and address.


  • Thursday, January 23 City Council Update

    On Thursday, January 23 staff provided the city council with an update on the digital meter review.

    Click to view the City Council Update(External link).


  • Thursday, November 14: System Review Update

    The following accounts are currently being reviewed and should be completed by early December.

    • Residents that submitted an on-line inquiry or contacted Utility Billing
    • Accounts that have been identified to meet the consumption review criteria

    Want to know if your account is included in the group currently being reviewed? Visit the Customer Web Portal. All you need is your utility account number and address.

  • Wednesday, November 13: Kensington Subdivision Completed

    The Kensington subdivision review has been completed. The status of the Kensington review was updated on the customer portal on Wednesday, November 13. Adjustments, if applicable, were applied to the customer accounts on Thursday, November 14.

    Please be sure and check the Customer Web Portal to check the status of your utility account.

  • Friday, October 25: Kensington Subdivision

    The Kensington Subdivision includes 255 properties. 90 of those properties had accounts with equipment failure. Equipment corrections were completed, with the exception of three equipment registers waiting on delivery.

    A final test read was initiated to verify the equipment integrity. The test revealed 5 accounts (2%) that failed to read. An on-site review and maintenance of these 5 accounts required 4 transponder replacements. 2 transponders were physically damaged (mower, etc.); 2 were equipment failure. The fifth transmitted data correctly during on-site testing.

    Pending items for Kensington Subdivision: Staff will begin reviewing and calculating adjustments for accounts in the Kensington subdivision. Anticipated completion November 4, 2019.


  • Thursday, October 17: City Council Update

    On Thursday, October 17 staff provided the city council with an update on the digital meter review.

    Click to view the City Council Update.

  • Friday, September 27: News Release

    The City of Corinth has discovered inconsistencies with the system that transmits water consumption to the billing software. Many of the units are sending false signals with what appears to be meter reading data. This has caused incorrect water bills for some residential and commercial accounts.

    How did this occur?

    The City began the process of installing new transponders that would wirelessly transmit water consumption from individual meters to receivers placed throughout the City. Upon completion of the installation project, it was discovered that the City had received a batch of faulty equipment from the distributor. System representatives have been assisting city staff to inspect and replace the faulty equipment. During the most recent billing cycle, some accounts were noted as having irregular water consumption. Staff performed a read verification of each of these meters and checked for water leaks. Many of the accounts tested were found to have not been transmitting correct usage.

    The new wireless system is not fully activated as the radio equipment needed to allow the transponders to send real-time water use data is not completely installed. It is anticipated that the radio equipment will be fully replaced and activated by the end of November.

    How does this affect your bill?

    The previous months billing for some residents will be recalculated with the proper monthly consumption that was extracted from the registers on the water meters. The corrected billing amount will be added to the utility bill showing a previous balance with the corrected amount. This only applies to the customers that are known to have faulty equipment.

    In order to ensure the integrity of the system, staff will be conducting a system wide audit of every residential and commercial account over the next few month. We apologize for any inconvenience this may have caused and urge residents to contact City Hall at 940-498-3202 or submit an online inquiry if they have questions.