Thursday, February 5 System Review Update
The following accounts have been reviewed and adjustments, if applicable, have been posted to individual accounts.
- Residents that submitted an on-line inquiry or contacted Utility Billing prior to January 15th.
- Accounts that have been identified to meet the consumption review criteria
Staff is currently reviewing 894 accounts that have been identified as having had equipment issues. This review will be completed by February 20th.
The citywide audits were completed March 2020 and accounts have been updated.
Want to know if your account has been reviewed? Check the status of your utility account on the customer web portal below. All that is needed is your street address and utility account number, which can be found on your monthly utility bill. Please visit the Customer Web Portal to check the status of your utility account.
