The Kensington subdivision review has been completed. The status of the Kensington review was updated on the customer portal on Wednesday, November 13. Adjustments, if applicable, were applied to the customer accounts on Thursday, November 14.
Please be sure and check the Customer Web Portal to check the status of your utility account.
The Kensington Subdivision includes 255 properties. 90 of those properties had accounts with equipment failure. Equipment corrections were completed, with the exception of three equipment registers waiting on delivery.
A final test read was initiated to verify the equipment integrity. The test revealed 5 accounts (2%) that failed to read. An on-site review and maintenance of these 5 accounts required 4 transponder replacements. 2 transponders were physically damaged (mower, etc.); 2 were equipment failure. The fifth transmitted data correctly during on-site testing.
Pending items for Kensington Subdivision: Staff will begin reviewing and calculating adjustments for accounts in the Kensington subdivision. Anticipated completion November 4, 2019.