Friday, October 25: Kensington Subdivision
The Kensington Subdivision includes 255 properties. 90 of those properties had accounts with equipment failure. Equipment corrections were completed, with the exception of three equipment registers waiting on delivery.
A final test read was initiated to verify the equipment integrity. The test revealed 5 accounts (2%) that failed to read. An on-site review and maintenance of these 5 accounts required 4 transponder replacements. 2 transponders were physically damaged (mower, etc.); 2 were equipment failure. The fifth transmitted data correctly during on-site testing.
Pending items for Kensington Subdivision: Staff will begin reviewing and calculating adjustments for accounts in the Kensington subdivision. Anticipated completion November 4, 2019.
The citywide audits were completed March 2020 and accounts have been updated.
Want to know if your account has been reviewed? Check the status of your utility account on the customer web portal below. All that is needed is your street address and utility account number, which can be found on your monthly utility bill. Please visit the Customer Web Portal to check the status of your utility account.
